Terms and Conditions

Last updated December 16, 2022

Hands In’s Terms and Conditions includes Terms of Use, which relates to your use of Hands In's Services, this site, its content, and Terms of Sale, which regards the sale and purchase of goods, products and services featured and transacted on this site.

Hands In and "handsin.co.uk" ("site" or "website") is provided to you by Hands In Ltd (“Hands In”), a company registered in England and Wales with company number 12658469 subject to this Agreement (“Agreement” or “Terms”). Hands In may modify this Terms and Conditions at any time without any prior notice to you and will post the revised Terms and Conditions on the Service. The revised Policy will be effective 30 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Terms and Conditions. We therefore recommend that you periodically review this page.

By using this website, or Hands In services, you affirmatively agree to accept this Agreement and any changes that Hands In makes to it, whether or not you have reviewed them. If these Terms are not agreeable to you, please do not use this site, or any other of Hands In services. This Agreement is non-negotiable, and your use acknowledges acceptance of Hands In’s Terms in their entirety.

Service

Hands In’s Payments

Hands In provides software and technology infrastructure to facilitate payments where one or more person (“Customer”) wishes to pay for or split the cost of a good and/or service together. Hands In (the “Hands In”, “We”, “Us”) offers this software as a service directly to businesses and organisations (the "Merchants") , so they can deploy our Payment Services. Merchants are the primary Data Controllers and can directly access Customer Data exclusively only for personal use in accordance to GDPR regulations. We are the acting Data Processors of such Merchants.

Software as a service

Hands In‘s software is the core of its Service. Although Hands In’s Service may include payment processing, this is handled by multiple Third Party Processor ("Square Inc.", “Stripe Inc.”, “Shuttle Global Ltd.”), hence Hands In is not a bank or a money service business, and Hands In does not offer banking or money service business services as defined by the United States Department of Treasury.

Your authorization

By accepting these Terms, you authorize Hands In to hold, receive, and disburse funds on your behalf for and to a Merchant or another Customer as is appropriate to each instance of your use of the Service. In certain cases prior consent is requested for collections of funds to be automatically debited or credited to and from your authorized accounts. Your authorization permits us to generate an electronic funds transfer to process each payment transaction that results from your use of Hands In as detailed below.

Registration and Use

Registration A Merchant is able to create a Hands In Merchant account at “https://merchant.handsin.co.uk”. From this they will gain access to the Hands In Merchant Dashboard from which they will be able to view, create and manage payments, group payments and all associated records in accordance to Hands In’s Services.

Payment Services

Any application or service provided via the Hands In Platform that facilitates a transaction between a single and/or multiple participants as further described at https://docs.handsin.co.uk/docs/how-does-payment-work

Implementation

A Merchant is able to use Hands In’s Payment Service to create a group or single payment. An initial Customer (the “Organizer”) can then be added or invited to join a group as an invitee. When a purchase is created, Organizers can invite other Customers via multiple avenues including email, social media, QR links, etc. to join their group. Once a group purchase has been created, the Customers will receive an email and/or notification to join and pay for their share of the group purchase via a link to a group checkout page (domain ending ”.checkout.handsin.co.uk”), invitees can commit to authorise their share, and once the total group amount has been authorised, funds will be automatically captured from each Customer.

First come, first serve

Groups that have a maximum number of invitees will fill on a first come, first serve basis. Groups will remain open until the targeted size or total amount is met. No additional invitees may join the purchase once the maximum number of invitees has been reached, as set by the organizer or limited by the Merchant. Once target size of the group purchase is captured the transaction will automatically complete, at this stage neither the Organizer or Customers can leave or join the group purchase.

Time limited

Groups may be given an amount of time specified by the Organizer or Merchant to collect the total cost of goods and/or service. Hands In reserves the right to restrict the length of time-to-pay at its discretion. The amount of time may also be constrained by the Merchant at their sole discretion. If the group purchase expires (time-to-pay ends), uncaptured Customer payments will be automatically voided, however Captured payments will require a refund request to the Merchant, who is liable for handling refunds.

Authorizations and transactions

When an organizer or invitee commits to pay their share of the purchase, the maximum possible cost of their share is first authorized when the Customer approves the initial charge. This maximum cost is determined by Hands In and is calculated based on the split type, number of invitees, order, maximum capture amount and time to pay. The full authorized amount or an amount less than the authorized amount is then automatically transacted when the group reaches its target total cost. If the group does not reach its goal for total cost by the deadline set by the Organizer or Merchant, then any pending credit card authorizations will be voided.

If a group successfully reaches the target total cost for completion of the purchase, all Customer authorizations will be captured at the amount equal to or less than the amount originally authorized based on the final number of invitees that participate, and all parties to the transaction, including the Merchant, Hands In, Organizer, and all committed invitees, will receive confirmation of the transaction success. The Organizer and Members will also receive a receipt, which confirms the total amount paid through Hands In, the cost each individual contributed and any other details of the transaction provided by the Merchant.

Once the transaction has been successfully completed, the Organizer or Members may contact the Merchant with reference to the successful purchase and the details provided in the group receipt for any additional information needed that has not already been provided by the Merchant.

If some or all of the amount collected for the purchase is payable to the Organizer or another Customer for personal use, the Customers making such payments authorize the recipient of funds to use the funds as they see fit, in their sole discretion, with no responsibility for Hands In to ensure or guarantee any use of funds that may have been specified by the Organizer or recipient.

Terms of Sale

Payment acceptance

By clicking on the (“Approve", “Pay”) button, you affirmatively mark your acceptance and intent to make payment for the product or service as presented by the Organizer, either on behalf of the Merchant or for the Organizer’s personal use; furthermore, you agree to designate the Organizer as your agent in the transaction, either as the agent for the use of the funds or as the recipient of the funds. When you purchase one or more spots, you accept and confirm that you wish Hands In to authorize and capture the total amount entered on the payment info page to the credit card provided by you. You are responsible for all use and any purchases made with your account, whether or not you have authorized this use.

Hands In’s and Merchant's right to cancel

Hands In and Merchants reserves the right to cancel your purchase, and that of your group, for any reason, without limitation.

Cancellation of transaction

Committed Members can withdraw their commitment and leave a Group Purchase by using the link sent via email and going to the Group Checkout Page and clicking "leave" at any time before the purchase finalizes. After the purchase has been finalized, all of the committed Members have been charged, and no Customer or Member may withdraw, revoke, or cancel their participation in the purchase without the authorization of the recipient of funds and the return of funds deposited to the recipient of funds back to Hands In. In a case where a Customer would like to refund a transaction, the Merchant can be contacted using contact information sent in the receipt, however Hands In is not responsible and cannot assure guarantee of resolution, Hands In simply acts as a middle party between a Customer and recipient of funds. If you require additional assistance please contact Customer Support at support@handsin.co.uk if you need assistance.

Pending authorizations

Pending authorizations may remain on your credit card for a period of time even after the purchase is voided or cancelled, or even if you modify or cancel your transaction, as determined by your individual credit card provider.

Transaction errors

In the event that Hands In attempts to process an Organizer or invitee’s card and that transaction results in a denial or error, the group will remain open for further invitees to commit. This error may be caused by an expired credit card, insufficient funds, a bank decline, or a change in your credit card information, or other. If you receive notification of an error, you must correct and resubmit your credit card information to be included in the group. An invitee’s spot cannot be held unless the transaction is confirmed, and Hands In is not responsible for a Customer's lack of participation in a group purchase due to a failed payment.

No guarantee of purchase completion

Hands In does not guarantee that the group will reach the total purchase price or the minimum number of participants. You accept that even if your payment is processed and your card is authorized, this does not guarantee that your group will successfully complete the purchase.

Merchant policies

By purchasing, you agree to the Merchant’s cancellation, refund or reservation policies as (possibly) displayed on their website. You also must agree to comply to any of the Merchant’s specified limitations as stated on the product's page and any terms and conditions presented by the Merchant during your use of the Hands In Service. By accepting these Terms, you by extension accept the terms of any Merchant from which you make a purchase using Hands In, as such terms and conditions are made available on the Hands In site or the Merchant site. Hands In will not waive or alter Merchant’s conditions, policies or limitations for an individual Organizer, Member, or Group. You agree to allow Hands In assist the Merchant in holding you responsible for the Merchant’s terms and conditions, as you have agreed to them through your use of the Service. Such assistance may include, but is not limited to, the sharing of your personal information with the Merchant and the triggering of additional charges via the method you provided to Hands In, in order to ensure your compliance with the Merchant’s terms.

Availability of product or service

Hands In may not be able to hold or guarantee the availability of the item or service offered for by Merchant's whilst a Group Payment is incomplete. As a Customer, you must accept that the item or service that your group is aiming to purchase may become unavailable while your group is in the process of reaching the total cost and/or minimum number of participants. In the event that the item or service becomes unavailable while the group is in the process of completing, Hands In will inform your group, and the Organizer will have the option removing the item/service from the group payment or cancelling the group payment altogether, thereby voiding all pending authorizations, with the exception of any non-refundable deposit(s).

Refund policy

In the event that a dispute arises between you/a group and the Merchant or you/your group and the recipient of funds, and Merchant or recipient of funds does not resolve the problem to your satisfaction, please contact Hands In Customer Support at support@handsin.co.uk to inform us of the dispute and request resolution. Please note that Hands In is not responsible and cannot guarantee return/refund claims and all refunds must be issued by the Merchant or recipient of funds. Hands In will make every effort to resolve the dispute to your satisfaction and work with the Merchant to achieve that goal.

Hands In’s dispute policy helps you in the event that you encounter a problem with obtaining a refund from the Merchant:

1. You or your Group did not receive the item or service you paid for with Hands In.

2. The item or service was provided or received, but was not as described.

Hands In has no responsibility to issue and will not issue refunds in cases where Hands In is unable to recover the cost of the refund from the Merchant or recipient of funds, even in cases where Hands In sides with the Customer when a dispute arises.

Requests for documentation

During a dispute or in connection with a request for refund, Hands In may request certain documentation and evidence that could be instrumental in determining how the dispute should be resolved. You may be asked to provide emails, documents, receipts, photographs or other items at the request of Hands In.

Unauthorized use

In the event of unauthorized/fraudulent use of your account, you agree to notify Hands In immediately upon discovery.

Non-conversion of credit

A sale or purchase through Hands In cannot be converted into credit with Merchant.

Purchases with specific date

Group purchases which are designated to take place on a specific date or event date must be redeemed on that specific date, unless the Merchant is able and agrees with Hands In to accommodate the group on alternative dates

No double recovery

You may not request a return from Hands In if you have already received a recovery directly from your card issuer unless you have reversed that recovery from your card issuer.

Waiver of liability

By purchasing an offer on this site, you affirmatively accept that you will not hold Hands In Ltd. responsible or liable in any way for any loss or damages or other claims that may arise out of your purchase, including any event or claim that may occur at Merchant’s place of business, on their premises, or during the use or redemption of any good or service purchased using Hands In.

Lost or stolen items

You will not hold Hands In Ltd. responsible in the case of lost or stolen items at Merchant’s place of business, on their premises, or during the use or redemption of any good or service purchased using Hands In.

Terms of Use

Use of Hands In

By using the Hands In Service and site, you agree to provide true and accurate information about yourself as prompted for use, subscription, and purchasing on this site. If at any time, information provided by you is revealed to be untrue, inaccurate, or incomplete, Hands In may terminate your account and refuse future use of Hands In’s site and Service at Hands In’s sole discretion and for any reason that Hands In deems necessary. If it is determined that you are impersonating another individual or using stolen or fraudulent information, Hands In has the right to and will report this activity and all information available to Hands In to the relevant governmental authorities for your prosecution. If you are receiving funds through the Service and are not registered as a Merchant, you agree that any funds received are solely for personal use and has no commercial or business use to you.

Abuse of purpose

As a Customer, you agree not to use the site for these purposes or any other negative purposes, without limitation:

1. Any activity that is beyond or contrary to the purpose and intent of this site

2. Use of this site or any materials from the site in a way that is unlawful or harmful to any person, being tortuous, defamatory, vulgar, obscene, libellous, fraudulent, deceptive, harmful, threatening, pertaining to sexual acts, disrespectful or unprofessional, or hateful;

3. Any use that harms minors, whether or not intentional

4. Any use that harasses, degrades, or intimidates an individual in any way, whether or not intentional

5. Falsely representing who you are, and purposefully giving misinformation

6. Uploading or transmission of content that infringes on another person’s intellectual property, be it copyrighted, patented, trademarked or reserved

7. Uploading or transmission of any material that is designed to interrupt, destroy or limit the functionality of this site or any of Hands In’s affiliated pages, or that inhibits or impacts any Customer's ability to utilize the site

8. Any attempts to intercept or extract any information, whether personal, sensitive or otherwise, from this site or its server

9. Any attempt to manipulate, or modify information and services which Hands In uses.

Email notifications

You agree that Hands In may send you email notifications from time to time as may pertain to your account in addition to information and notifications from the groups to which you have been invited or have joined. If Hands In sends you an email notification, that email will be considered to have been received by you within 24 hours from the time Hands In emails it to you. You may opt out of certain email correspondence with Hands In by changing your notification settings for each group purchase in which you participate. However, Hands In reserves the right always to send you important payment, security and account-related information.

Password and Account security

You are responsible for the safekeeping and security of your password and any user identification that you may use to login to Hands In. Hands In does not store your passwords in plain text and has the necessary security to secure your personal information as disclosed in the Privacy Policy.

Termination of account

To close your account, please send an email to support@handsin.co.uk with subject “Account Termination Request”. The request must be received from the same email that Hands In has registered for your account and should specify the account email and the full name of the account holder. All pending authorizations, and/or group payments will need to be voided/cancelled by yourself before closing the account.

Breach of Terms of Use

Breach

If you know or suspect a violation of any portion of this Agreement, you agree to immediately inform Hands In by emailing us at support@handsin.co.uk with subject “Legal”.

Limitation of Liability

General limitations

By using this site, you agree that you will not hold Hands In Ltd., its officers, employees, agents, sponsors, affiliates, successors or assigns liable to any party for any damages, whether direct, indirect, special, punitive, incidental or other, arising or deriving in any way from the use of this site or purchases facilitated by Hands In, even if Hands In is aware of the possibility of causing such damage, regardless of the form of action. To the extent that this limitation of liability may be limited by state law, liability shall be limited to the extent permitted by law.

This site and the purchases facilitated by Hands In are provided "as is", "as available", with "limitations as posted", and "where is", without any warranty of any kind, either express or implied.

No warranty

Hands In does not warranty, without limitation to the forgoing, Merchant's availability, pricing, condition, accuracy, usability, quality, appropriateness, reliability, timeliness, serviceability, warranty of title, non-infringement, merchant ability, legality, or fitness for particular purpose. Hands In does not warranty any activity or guarantee any use of funds collected from the group that are deposited to a Merchant or another Customer. You agree that Hands In shall not be liable for any damages or injury caused by the site or your use of the site including, but not limited to, any error, omission, deletion, defect, or any failure to perform, error, omission, interruption, deletion, defect or delay in operation, whatever the cause, theft or destruction or unauthorized access, breach of contract, tortuous act or claim, negligence, or any other cause of auction. Hands In does not warranty or guarantee protection from viruses or other computer system infections. Hands In does not claim or guarantee that the site will provide uninterrupted Service, or that it will be error free.

Third party payment services

The execution of payments with Hands In requires the utilization of services of third party payment services. These services, not provided by Hands In, are subject to the terms and conditions of the third party. Hands In is not responsible, and you agree not to hold Hands In liable for any actions or injuries caused by these third party services.

Copyrighted content and Claims to Intellectual Property

Intellectual property claims

Hands In is vigilant in the protection of its Intellectual Property rights and those of others. Hands In requires that any photographs or content that is posted on Hands In’s site be owned by the provider, or that the provider possess the rights to use that photograph or content in compliance with the Digital Millennium Copyright Act. Should a claim to protected intellectual property be made, Hands In asks the claimant to email legal@handsin.co.uk with subject “Legal” immediately. Hands In requires that the claimant document their claim to this intellectual property with all of the requirements of the Digital Millennium Copyright Act, including: their name; username on Hands In’s website (if applicable); mailing address; telephone number; e-mail address; a brief description of the copyrighted work that they claim has been infringed; a description of where the alleged infringing material was presented; a statement by them that they have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and a statement by them that all of the information provided by claimant is accurate, that they are the copyright owner, or that they are authorized to act on the copyright owner's behalf. These statements with regard to a claim for intellectual property will be held under penalty of perjury. If Hands In receives a claim to intellectual property, Hands In will promptly notify the relevant Merchant and deactivate the use of any material pertaining to the intellectual property pending disposition of the claim.

Hands In’s intellectual property rights

The trademarks, brands, service marks, logos and designs of Hands In and others companies serviced by Hands In are the property of Hands In or their respective owners. As a Customer of this site, you agree not to use, copy, reproduce, publish or borrow any other content or trademarked work without explicit permission from Hands In. Except as otherwise required by applicable law, any reproduction, distribution, modification, re-transmission or publication of any copyrighted material or the trademarks is strictly prohibited without the express written consent of the owner. You may request Hands In’s permission for use of intellectual property by writing to legal@handsin.co.uk with subject “Legal”. You must receive Hands In’s express consent before using this content.

Content provided by Customer

As a User of this site, you agree that if you communicate or transmit content of any kind to Hands In, you affirmatively and freely grant us unrestricted use of said content, royalty-free, perpetual, and irrevocable, with full license to use, distribute and display such content as Hands In in its sole discretion may choose, either in whole or in part, that it is copyright compliant, and that you have the right to authorize its use and distribution.

Other provisions

Indemnification of Hands In

You agree to defend, indemnify, and hold Hands In Ltd, its affiliates, officers, and employees harmless from any and all claims, liabilities, costs, and expenses, including reasonable attorneys' fees, arising in any way from your use of Hands In or your purchase.

State law designation

This Agreement will be governed by the laws of the State of Delaware.

Assignment of rights

You may not transfer, assign, sub-license, or pledge in any manner whatsoever any of your rights or obligations under these Terms. Hands In may transfer, assign, sub-license, or pledge in any manner whatsoever any of its rights and obligations under these Terms to any subsidiary, affiliate, or successor thereof or to any third party whatsoever, without notifying you or receiving your consent.

Consequences of Clauses

The Terms posted on this page, as amended, constitute the entire Agreement between you and Hands In. If any part of this Agreement is held by a court of law to be invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Privacy

Hands In takes your privacy and the handling of personal information very seriously. Please read Hands In’s Privacy Policy.

Contact us

We value our customers dearly and thank you for the continued use of our services. If you have any questions about our Terms and Conditions or other technologies, please contact us via:

Post: 33 Jump Accounting, Wework, Queen Street, London, United Kingdom, EC4R 1AP

Email: support@handsin.co.uk