Struggling to find answers. Look no further, at Hands In we strive to provide full clarity for all our services. On this page, you will find our FAQ, policies and additional documentation for all customer support. For specific service support please contact us here.
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Frequently asked questions
What happens if one person from the group refuses to pay their share?
There are two scenario's in which this could occur:
What happens if all members refuse to pay their share?
If all members were to refuse invitation, the entire payment will be cancelled and all members of the group will be promptly refunded their payments to their individual bank accounts.
How do customers request a refund and how do they work?
Triggering a refund can be iniated by any member of group but has to have the agreement from all members of the group. To make a refund request, each memeber from the group payment must agree to a refund request.
How can I integrate Hands In with my application?
There are 2 ways to integrate our services into your application.
How am I able to track purchases made by customers?
Hands In is currently working on a merchant portal that will enable merchants to track all group payments and view customer profiles to supercharge your marketing, fraud, and insight solutions with data on every buyer involved in a purchase. For the time being, we will be generating digital invoices and reports sent via email monthly.
Will I be charged on refunds?
No, merchants will not be charged for refunds. However, if the refund request is due to issue within the online business itself and not Hands then the merchant will be refunded without the trasnaction fee.
How do I pay the transaction fees?
Transaction fee's are deducted as soon as the payment is completed. Upon request, merchants can opt for a custom date for the months total payment fee's to be paid out.
Will this effect my existing payment gateway?
If you already process your online payments with a trusted gateway. Dont worry! You can keep using the same gateway and the same rates you’ve negotiated with them.
Willl there be any down time to my online store when intergrating?
There will be no downtime to your online store when intergrating with us.
Where can I find the API documentation?
Our API is currently still in development, however you can still check out our other integration methods and see if they are applicable to your application. Check them out here
Can I use Hands In to develop my own group payment application?
Yes, we provide multiple SDKs with additional support and documentation, so that you can easily get started with devolping your own applications on top of our services.
How do I create a developer account?
You can sign in or register for a Hands In developer account using our developer portal.